Refund Policy

Last updated: July 28, 2026

Digital products

All products sold by OFFWHITECOLOR are digital products, including LUTs, Lightroom presets and other downloadable files. No physical products are shipped.

Because digital products are delivered or made accessible immediately after purchase and cannot be returned once accessed, downloaded or delivered, all sales are final except where otherwise required by applicable law.

Right of withdrawal

By purchasing a digital product and requesting immediate access, you expressly consent to delivery beginning immediately. You acknowledge that once delivery or access to the digital content has begun, you lose any applicable statutory right of withdrawal, where permitted by law.

We do not provide refunds or exchanges for:

• Changes of mind after purchase.

• Accidental purchases or purchasing the wrong product.

• Failure to review the product description or compatibility information before purchasing.

• Incompatibility with software, hardware, cameras or colour workflows that are not listed as supported.

• Differences in creative or aesthetic results caused by footage, exposure, white balance, colour management, software settings or individual workflow.

• A failure to download or store the files after they have been successfully delivered.

Please review the product description, included files, supported camera profiles and software compatibility carefully before completing your purchase.

Missing, incomplete or defective purchases

If your download link does not work, files are missing, corrupted or incomplete, or you receive a different product from the one ordered, please contact us using the contact details provided on our website. Include your order number, the email address used for the purchase and a description of the issue.

We will first attempt to resolve the issue by restoring access, resending the files, supplying missing files, correcting the download or providing a replacement.

If we are unable to deliver a complete and functioning product within a reasonable period, you may be entitled to an appropriate partial or full refund. This also applies where a digital product materially fails to match its description and we are unable to correct the issue.

Approved refunds

Where a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.

Statutory rights

Nothing in this policy excludes, limits or overrides any mandatory consumer rights that apply under the laws of the customer’s country of residence.