Support
How can we help?
At Offwhitecolor, we’re committed to providing reliable support for filmmakers, colorists, and content creators using our LUTs. Below you’ll find answers to common questions. Need direct help? Reach out using the contact form below.
Frequently Asked Questions
How do I install the LUTs?
Quick Start Instructions (PDF) are included with every purchase. If you need extra guidance:
Download and unzip the LUT files.
Import the LUTs into your editing software (DaVinci Resolve, Premiere Pro, Final Cut Pro X, etc.).
Apply the LUT to your footage in your color grading panel.
I didn’t receive my download link. What should I do?
First, check your spam or promotions folder. If it’s not there, contact us below with your order number, and we’ll resend your files within 24 hours.
Can I use these LUTs for commercial projects?
Yes! All Offwhitecolor LUTs come with a commercial license, allowing you to use them in professional projects, including commercials, films, and social media content.
Do the LUTs work with my camera?
Our LUTs are optimized for all major log formats, including:
Sony S-Log3
ARRI LogC3
RED IPP2
DJI D-Log M
Blackmagic Gen 5
Panasonic V-Log
Fuji F-Log2
iPhone Apple Log
If your camera records in any of these formats, you're covered.
If you’re working with a different profile and need support, feel free to reach out—we’re always open to expanding our compatibility list based on user requests.
Do I get updates?
Yes. All purchases include lifetime digital updates. If we improve or expand the LUT, you’ll get instant access at no extra cost. If we add new camera profiles to a LUT bundle you’ve purchased, you’ll automatically receive those additional variants—at no extra cost.